Support runs seven days a week, and most messages receive a first reply within a few hours — longer only at genuinely busy times.
What should I include in a technical question?
Your device (e.g. Firestick 4K), the app you're using (e.g. TiviMate), and what's actually happening — plus any speed-test result if it's a playback issue. That detail usually saves a full round of back-and-forth.
Where do my credentials arrive?
Trial and plan credentials are delivered in the WhatsApp chat once your request is confirmed. If you've messaged us and heard nothing back within a reasonable time, reach us here and we'll sort it.
